Consultations are required prior to any treatment. Equilibrium also provides skin damage analysis utilizing a Wood's lamp. A Wood’s Lamp is a diagnostic tool by which ultraviolet light is shone onto the skin of the patient allowing our staff to observe any subsequent fluorescence. The fluorescence is indicative of damaged skin as a result of sun exposure. Areas of concern can be viewed and solutions discussed as a result of the skin scan.
FREQUENTLY ASKED QUESTIONS
Do you charge a Skin Care/Laser Consultation Fee? There is a $25 Skin care consultation fee. Please allow a minimum of 30 minutes for your consultation. If you choose to proceed with a service or product, your consultation fee will be applied to your purchase.
How early should I arrive for my service? Please arrive 15 to 20 minutes prior to your initial appointment. During your initial visit, you may need those additional minutes to fill out a brief skin history questionnaire, thus maximizing your full scheduled time with your service provider. Late arrival may result in your service provider reducing the length of your appointment to allow the next scheduled clients service to begin on time.
Are Gift Certificates available? Yes, gift certificates are available for all treatments and products. They are available for any dollar amount you desire.
What forms of payment do you accept? We accept all Visa, MasterCard, and Care Credit in addition to cash, and gift certificates.
Are gratuities accepted for spa services? While our staff prides themselves in excellent skin care services and medical aesthetic treatments, gratuities are not expected.
What is your cancellation policy? You must cancel prior to 24 hours of your scheduled service to avoid any charges. Cancellations within 24 hours of your appointment will be subject to a charge equal to 50% of the service that was scheduled.
What is your Product Return Policy? Product returns and exchanges of unopened product are gladly accepted within 10 days of your retail purchase when accompanied by a receipt.
Can Equilibrium accommodate group bookings? Yes, it would be our pleasure to service your group. Please call in advance to design a treatment plan that is right for you and your group. Upon request, catered lunches, refreshments, and snacks can be provided. Spa events and Injectibles evenings are a fun combination for groups! Please call for pricing.
Can anyone help me decide which services are best for me? While we encourage you to have a thorough skin care consultation, all of our staff and client coordinators are well versed in recommending treatments and products to suit your needs within your budget.
How can I prepare for my appointment? Leave jewelry and valuables at home, as you may be asked to remove them. A spa robe or wrap will be provided. For facial treatments, men are asked to not shave within 24 hours of their appointment. It is okay to come to Equilibrium with or without makeup. If receiving laser services, please do not use hair spray or other flammable products the day of your treatment. Please also inform the staff if you have recently taken any medication, including anything over the counter.
Do I have to undress entirely for treatments? This is your choice. Remember during all treatments you will be modestly draped. Our standards of draping are designed to ensure the utmost comfort for both the guest and the treatment provider. If preferred, disposable undergarments are available.
Is there anything I should avoid prior to a spa treatment? We recommend avoiding alcohol consumption, excessive sun exposure, and shaving immediately before a treatment.
Are there any medical conditions I need to disclose prior to my treatment? Please be aware that if you are pregnant, have high blood pressure, a heart condition, or rosacea, some treatments, including those that involve heat, will not be recommended or advised. We also need to be informed of any skin irritations, infections, and/or injuries prior to your treatment. You will have an opportunity to disclose this information on your skin history questionnaire.
How long does my hair need to be for waxing to be most effective? The length of the hair should be 1/8 to 1/4 inches long. Longer hair should be trimmed before your treatment.
Can I ask my service provider to make adjustments for my comfort? Absolutely. Your feedback is encouraged. Please communicate with us both before and during your service regarding adjustments in temperature, technique, pressure, and any other requests for comfort.
